Masks are optional, EXCEPT for during brow services. Due the the nature of eyebrow services, (close proximity to the face for several minutes), for your protection and ours, we will continue to require facial masks during all eyebrow services.  Forgot a mask?  Don't worry, we have them on hand if needed!

Please cancel as soon as possible if you are feeling sick.  Our small business relies on staff remaining healthy; as the nature of our services require close proximity, we greatly appreciate your transparency!

We have increased our already stringent sanitation and disinfection procedures to ensure your safety.

*Treatment rooms and all high touch surface areas are disinfected thoroughly between each client.

*Sanitizer is available throughout the salon; we ask that you sanitize your hands upon entering.

*Service times have been extended to accommodate for additional cleaning.

*No additional people are permitted in the building at this time. Please contact us directly if you have an extenuating circumstance and need to bring someone other than yourself to your scheduled appointment.

The easiest way is online via our website!!

Additionally, you may text us at 734-327-6300. We will typically respond within 30 minutes, as long as it's during normal business hours.  

Feel free to call instead if you'd like! If you happen to reach our voicemail, leave a detailed message and we will get back to you as soon as we can!  Often calls/voicemails aren't checked until the next  business day so please keep that in mind. 

Of course!  However...

For services totaling less than $80, we kindly ask for a minimum of 4 hours notice to change or cancel the appointment.  Changes given less than 4 hours prior will be automatically charged 50% of the service.  If you have been charged the cancellation fee within the last six months and late cancel/no show again, 100% of the service price will be charged.  After that, TWL will require prepayment in full for all services going forward. 

For services totaling $80 or more, we require a credit card hold and prepayment of the total service price 24 hours prior.  We do also require a minimum of 24 hours notice for any appointment changes, including cancelling, rescheduling and changing service types,(changing a Brazilian to Bikini or removing a service altogether for instance).  Refunds will not be given for changes made less than 24 hours in advance, and the balance is not transferrable to a rescheduled date.

If you are more than 5 minutes late for your scheduled appointment, please be aware that we may have to reschedule you to a later time, resulting in a no-show fee.

In the case you want to reschedule your upcoming service to a different day/time and have already rebooked online, simply send us a text to let us know and we can cancel the original for you!

You must be 18 or older to receive a wax at our salon.

If you are under the age of 18, a parent/legal guardian will need to fill out our consent form IN PERSON. For all services in the pubic region, ie. Brazilian and Bikini waxes, a parent/legal guardian must remain on site for the duration of the service.

If you are a minor, we will not wax you in the following scenarios:

*You arrive to your first appointment without a parent/legal guardian to sign our consent form.

*You have a consent form on file and arrive to a return wax appointment without a parent/legal guardian present to remain on site during a bikini or Brazilian wax. 

In both above instances, the appointment time will be forfeited and you will be charged at full service price.

*There are a few other instances that we will not wax you that do not pertain to age.  Please read FAQs thoroughly for details.*

There is generally some discomfort experienced with waxing. However, it is a quick, temporary sting that stops hurting right away and believe us when we say that the anticipation is much worse than the actual wax!

Waxing tends to hurt more the first time than any other time because your nerves are on edge and you don’t know what to expect.

Good news!! The pain does lessen with consistent waxing!  After the first wax, the hair typically grows back finer and more sparse, becomes less prickly, and the skin retains its smoothness much longer.

We recommend at least 3-4 weeks of growth or 1/4- 1/2", whichever comes first. This is very important for your first wax and especially true for body waxing (ie. Brazilian, bikini, legs, arms, underarms, back, chest, stomach, butt). When there is insufficient growth the wax is not effective at removal.

*If the hair is too short to be waxed when you arrive for your appointment, please note that you will still be charged full price for the scheduled service.

Of course!

Situations arise when timing may not work out and you need a wax anyway.

We simply ask that you cleanse the area prior to your appointment, wear a tampon, tuck your string inside, (we know it may seem uncomfortable, but trust us!) or wear a menstrual cup. 

Please be aware that you likely will be a bit more sensitive during this time in your cycle.

The results may last between 2-6 weeks depending on how fast your hair grows and how consistently you have been waxing.

Once the waxing is complete, your esthetician will do her best to remove stray hairs either by tweezing. However, it is virtually impossible to get every single hair simply based on the varying hair growth cycles of each follicle.  Know that the more consistent you are with waxing, (returning every 3-4 weeks, for several months, not shaving in between), the more smooth your skin will be!

Please note that stubble will not be tweezed and that some hairs may be left if they are too short.

A Bikini wax is the removal of hair 2" from the sides and 1" off the top of a modest panty line. An Extended Bikini Wax is anything more than that excluding the labia and between the buttocks. *Please note that hair removed from the inner thigh will be charged as such.

Leg hair can be tricky to remove fully. Many areas on the legs experience friction against socks, pants, underwear, etc. which can cause the hairs in those areas to be shorter, even when you have been growing out for several weeks since shaving.

Additionally, there are many cycles of hair growth and until we have waxed the area consistently for 3-4 times on average, stubble may likely still be felt.

Please note that likely it will appear as though the hair is gone, but the FEEL of the legs may still be prickly.

How exciting!! 

In order to ensure smooth skin prior to an event, we recommend receiving 2-3 waxes at consistently timed 4 week intervals. The final wax should ideally be scheduled 2-3 days prior so that your skin has time to calm down from any general irritation that may occur.  

If you were unable to start the process ahead of time and your event is this week, please ensure a minimum of 3 weeks of growth and book your service for 2-3 days prior to the event. If this is your first wax, your skin likely will not be perfectly smooth as it does take several waxes to achieve an ideal result. 

Additionally, we can not guarantee how your skin will react to waxing so please keep this in mind as you approach your date.

Please disclose prescription skincare medications and over the counter retinols prior to your service!  As many medications/ingredients are contraindicative to waxing, it is imperative you let your esthetician know what you are using on your skin so that extra precautions can be made, even as far as rescheduling if needed.

*You should not receive any facial waxing if you are using the following products/ingredients: Retin A, Renova, Differin, Epiduo, Tretinoin. 

*If you are on Accutane, we will not wax you and it is not recommended to be waxed for at least a year after you have stopped using it.

*If you have been or plan to be out in the sun within 24-48 hours before or after an appointment, you should not be waxed. If you are sunburned in the area you want waxed, we will not wax you.

*If you are under the age of 18 and do not have parental/legal guardian consent, we will not wax you.

Certain scenarios may arise where it may not be a good idea to wax, above and beyond the things previously mentioned and in such cases your esthetician will discuss the circumstances with you.

Please know that if you are not being waxed for any reason, it is only because we have your skin's best interest at heart!

Absolutely! We value being as sanitary as possible.

Gloves are worn to protect the safety of both our clients and our service providers.