Appointments at The Wax Loft are reserved specifically for you and scheduled within a carefully timed service day. Because our appointment availability is limited, we ask that any changes be made as early as possible so that time can be offered to another guest.

This policy applies to all appointment changes, including cancellations, rescheduling, and service modifications.

Cancellation Timeframes

• Appointments under $80 require at least 4 hours notice to cancel, reschedule, or modify your appointment.

• Changes made within 4 hours' of the appointment time for services totaling under $80 will be charged 50% of the scheduled service cost.

• Appointments $80 and over require at least 24 hours' notice to cancel, reschedule, or modify your appointment.

• Changes made within 24 hours of the appointment time for services totaling $80 and over will be charged the full service cost.

No-Shows

Clients who miss their appointment without notice will be charged full price.

Late Cancellation

Because appointment times are reserved specifically for each guest and often cannot be filled on short notice, late cancellation and no-show fees apply once the notice window has passed.

Clients with multiple late cancellations or no-shows may be required to prepay in full prior to booking future appointments.
 

Service Modifications

Appointments are scheduled based on the total time required for the services booked. If services are reduced at the time of the appointment, the originally reserved services may still be charged.

Personal Timing

Please be sure to choose an appointment time that works confidently with your schedule. Personal schedule changes, including menstrual cycle timing, are handled according to our cancellation policy.

Late Arrival

Late arrival may result in a shortened service or rescheduling in order to keep the day running smoothly and on time.

Payment Authorization

By booking an appointment with The Wax Loft, you acknowledge and agree to this policy and authorize The Wax Loft to charge the card on file for applicable late cancellation, no-show, or reserved appointment time fees. 

All charges are non-refundable and non-transferable.
 

The Wax Loft may make occasional exceptions at its discretion, but reserves the right to enforce this policy when necessary to protect appointment availability.

We appreciate your understanding and respect for the time reserved for each guest!

Yes, a valid credit card is required to reserve an appointment.

If you prefer not to keep a card on file, you may prepay in cash before booking.

Arriving more than 5 minutes late may require shortening of services or rescheduling altogether.

Missed appointments are charged in full. See policy above.

If you are running late, please text us as soon as you can.

For safety, privacy, and comfort, only the scheduled client is permitted in the treatment room during services. 

Friends, family members, or additional guests are not allowed. 

This policy protects your privacy, supports our staff, and ensures a calm, professional environment for every client.

Exception: If you are the parent/guardian of a minor client. See below.

To keep our space calm and focused, children not receiving services are not permitted in the salon.

Yes, gratuities are accepted and appreciated! A standard range is 15-20% of the service price.

Yes, however, waxing does not cause hair to grow back thicker or darker.

Because waxing removes the hair from the root, regrowth typically comes back softer and finer over time. 

For best results:

• Do not trim before your appointment

• Shower beforehand

• Avoid lotion, oils, or self tanner the day of

• Avoid retinoids or prescription skin treatments for 48 hours prior

If your skin is compromised, we may need to modify or reschedule your service. Cancellation policy applies

Compromised skin may include open areas, active irritation, sunburn, rashes, scabs, or sensitivity from recent treatments or medications. Giving your skin time to heal helps prevent irritation and protects your skin’s health.

Most clients enjoy results for two to six weeks after waxing.

Timing varies based on individual hair growth cycles, the area waxed, and how consistently you wax. 

With regular appointments, many clients notice slower regrowth and smoother results over time.

Mild redness or sensitivity is normal after waxing.

This usually settles within a few hours as the skin calms. 

Avoiding heat, friction, and touching the area will help your skin return to normal more quickly.

Leg hair grows in different cycles, which means not all hair is ready to be removed at the same time.

It can take three to four consistent waxes for growth patterns to even out and become more predictable.

During early visits, some shorter hairs may remain. With regular waxing, results become smoother and more consistent over time.

We’ll tweeze what we can, but not every hair can be removed on the first visit due to growth cycles. Returning every 3–4 weeks helps smooth results over time.  

Please note that stubble from shaving will not be tweezed and that some hairs may be left if they are too short.

• Bikini removes hair along a modest underwear line, cleaning up the sides and top that show outside standard swimwear.

• Extended bikini removes more hair from the sides and top for a cleaner, more defined look.

Extended bikini does not include the labia or the area between the buttocks.

Yes. Waxing is generally safe during pregnancy unless your doctor advises otherwise.

During pregnancy, skin can be more sensitive and blood flow increases, which may make waxing feel more uncomfortable than usual, especially for bikini and Brazilian services.

Please let us know if you are pregnant when booking so that we can schedule more time. We are happy to move at a gentler pace, adjust positioning, and take breaks as needed to keep you comfortable. 

Yes. Gloves are worn to protect the safety of both our clients and our service providers.

You’re not alone, and you’re safe here. 

Feeling nervous or vulnerable is completely normal, especially if waxing is new for you. Our licensed estheticians are experienced, professional, and deeply respectful. 

We’ve worked with every body type, skin type, and hair pattern, and our focus is never judgment, it’s always your comfort, dignity, and care. 

From the moment you arrive to the moment you leave, our goal is to help you feel relaxed, supported, and confident in your own skin.

If for any reason that is not the case, please don't hesitate to reach out!